After your payment is verified, it may take up to 2 business days to process and ship your order. This does not include weekends or holidays. 
We offer FREE SHIPPING on all orders. 
United Kingdom 10-25 Days
Netherlands 10-15 Days
United States 10-20 Days
Japan   7-15 Days
Ukraine 10-20 Days
Canada 10-15 Days
Spain 15-25 Days
Australia 10-15 Days
New Zealand 15-25 Days
Israel 10-25 Days
Poland 15-25 Days
France 10-15 Days
Russia 15-25 Days
Chile 15-25 Days
Mexico 30-40 Days
Brazil 25-40 Days
All other countries** 15-35 Days
*Shipping times are estimated in business days, this is not inclusive of weekends, or holidays 
**If your country is not mentioned in the list above, you can get in touch with the customer experience team for further information here.  


... Koa Collective is growing (quickly!), but we're still a small startup full of people who roll up their sleeves to get the job done! We always try our very best to process orders the same day, but please keep in mind that at peak order times it can take between 2-4 business days for your order to be processed. We are not able to guarantee same day order fulfillment, nor weekend fulfillment. Please note, our fulfillment center and customer experience team only operates during business hours Monday to Friday, and does not operate on weekends or holidays. Please keep this in mind before purchasing.


You will receive a shipping confirmation only when your items are fulfilled. Please contact us if you want to get an update to your current order status.


  • Please be aware that we can't ship to APO/FPO & PO Boxes.
  • Some countries will require a clearance customs tax to be paid when you pick up your package. This can result in a delay in shipping as well as additional cost which will not be covered by us. We advise you to inform yourself about the clearance customs regulations of your specific country before buying.
  • Please leave your correct email address in your order so that you can receive the order- and shipping confirmations.
Got more questions? Get in touch and we’ll help.